Optimizing the Cancellation Experience: What’s the Right Amount of “Friction”?

In my work with a variety of customer service teams to understand their top contact drivers, especially in relation to customer satisfaction, I often find account cancellations are frequently near the top of the list. Over the course of my career, I’ve encountered company cancellation policies on opposite ends of the spectrum. While you’d think […]

Click to go to the full article:
http://customerthink.com/optimizing-the-cancellation-experience-whats-the-right-amount-of-friction/

Viewing 1 post (of 1 total)
Viewing 1 post (of 1 total)
Reply To: Optimizing the Cancellation Experience: What’s the Right Amount of “Friction”?
Your information:




Please Login
*
Username
Username can not be left blank.
Please enter valid data.
*
Password
Password can not be left blank.
Please enter valid data.
Please enter at least 1 characters.
LOGIN
 
 
Powered by ARMember
  (Unlicensed)