Metrics that matter in today’s customer-centric world

This isn’t another blog that lists the different metrics you can calculate in your customer support or call center organization. We want to go a bit further & talk about how you can use these metrics for agent coaching. Metrics like average speed to answer (ASA), average handle time (AHT), first-call resolutions (FCR) are primarily […]

Click to go to the full article:

http://customerthink.com/metrics-that-matter-in-todays-customer-centric-world/

Viewing 1 post (of 1 total)
Viewing 1 post (of 1 total)
Reply To: Metrics that matter in today’s customer-centric world
Your information:




Please Login
*
Username
Username can not be left blank.
Please enter valid data.
*
Password
Password can not be left blank.
Please enter valid data.
Please enter at least 1 characters.
LOGIN
 
 
Powered by ARMember
  (Unlicensed)